Refund policy

# Return and Refund Policy

At Manderos, customer satisfaction is our top priority. We offer a transparent, hassle-free 30-day return policy to ensure you have a secure shopping experience. 

### 1. Return Window
You have **30 days** from the date your item was delivered to request a return. Requests received after this window will unfortunately not be accepted.

### 2. Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
* It must be in the same condition that you received it: unworn, unused, unwashed, and undamaged.
* It must be in its original packaging with all tags still attached.
* You must provide the receipt, order number, or proof of purchase.

### 3. Return Process
To initiate a return, please contact our customer support team at **Contact@manderos.com** or call us at **+1 559-722-0113**. 
* If your return is accepted, we will email you a prepaid return shipping label along with detailed instructions on how and where to send your package. 
* Items sent back to us without first requesting a return will not be accepted.

**Return Shipping Address:**
Please send your authorized returns to our official business location:
Manderos
5636 W ESCALON AVE, 
FRESNO, CA, 93722 
United States

### 4. Return Fees & Costs
* **Defective or Damaged Items:** If the return is due to our error (e.g., defective, broken, or incorrect product), Manderos covers all return shipping costs. You will receive a prepaid label at no cost.
* **Customer Remorse (Change of Mind):** If you are returning an item due to a change of mind, incorrect size selection, or customer remorse, the customer is responsible for the actual cost of return shipping. 
* **Restocking Fees:** We charge **$0.00 (No restocking fees)** on all returns.

### 5. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. Contact us right away via **Contact@manderos.com** if an item is defective, damaged, or if you receive the wrong product. We will immediately arrange a replacement or full refund at no extra cost to you.

### 6. Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

### 7. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. 
* If approved, your refund will be processed automatically back to your original payment method.
* Please allow **2 to 5 business days** for your bank or credit card company to process and post the refund to your account.